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Customer service isn’t just about answering questions, it also helps us actively listen to what our customers want from us. Some of the ways we’ve improved Lil Helper came directly from customers telling us, “Hey, this could be better.” So if something goes wrong, you have a question, or you have a criticism- constructive or otherwise, talk to us. We genuinely want to hear it.
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Preparation…. 1. They know their story inside and out, backwards and forwards. They don’t sound robotic because they’re not memorizing answers. It’s their story. They did it. 2. They know the job description. They’ve also reviewed people currently doing the job on LinkedIn. 3. They’ve studied the company and the hiring manager. They know the business and who they’re meeting with, their background, title and tenure with the company. 4. They have evidence ready and align it to what the hiring mana
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